Concierge, Harrow, London, United Kingdom Part Time
Salary: £11.95 per hour
Schedule: Part time (35 hours
per week)
As a
Day Concierge you will be responsible for the delivery of the highest levels of
customer
service to all residents, guests and external
contractors at the development and will be the first and main point of contact
for all queries.
As a Day
Concierge your key day-to-day duties involve operation of the Concierge Desk,
reporting to head office management and monitoring of on-site
security.
Hours of work:
Monday -
Friday: 08:00am - 16:00pm.
Total 35
hours per week.
Duties required will
include:
- Ensuring the provision of excellent
concierge services at the development.
- Building strong working relationships with
residents, guests, external contractors and
colleagues.
- Conducting regular site inspections and
operations.
- Acting as the main point of contact for all
queries from residents and guests.
- Helping to ensure the safety of all
residents, guests and staff at the development.
- Significant experience gained within a
similar role.
- Previous experience of delivering excellent
customer service.
- Excellent written and verbal communication
skills.
- Good understanding of Health and Safety
processes
Service provision:
- Ensure that service level agreements with
the client are met and that any shortfalls are
documented and reported to the Duty and
Operations Manager.
General:
- Any other duties as required by the
Operations Manager.
About you:
To be successful in the role, you’ll
have the following:
- A passion for customer care and a
sensitivity to clients' needs.
- Experience of working in a busy customer
service environment within the hospitality or
education industry or ideally corporate
security.
- Experience in a customer facing
environment.
- Ability to offer flexibility in working
hours including provision of out of hours support in an
emergency if required.
- An enthusiasm and motivation to be a
performance-driven team player.
- Ability to work on your own
initiative.
- Excellent organisational skills and a
willingness to work flexibly and to tight deadlines.
- Data management and strong record keeping
skills.